Railway Station
Searching volumes of docs — tens of minutes
An answer with a link to the source
Chat across all the station's technical docs.
Station staff searched for the right clause in volumes of technical documentation by hand — finding a single answer could take tens of minutes.
We deployed a chat across all of the station’s technical documentation: ask a question in plain language, get an answer in seconds, with a link to the source so it can be checked. Manual search through volumes of documentation stopped being part of the workday.
Details and exact metrics for this case are under NDA. We show the mechanics on a call.