Insurance
An operator fills in every request by hand
The operator confirms a ready-made breakdown
AI request processing right inside the CRM; the operator team was reduced.
An insurance company’s operators used to open every request and fill in the breakdown by hand from scratch: checking data, working out the details, and drafting the decision. Every request ate into a specialist’s time, and the queue only grew with the flow of requests.
After the rollout, AI processes requests right inside the company’s CRM: it assembles the breakdown automatically, and the operator only confirms the ready-made decision instead of building it by hand. That delivered +30% processing speed, and the operator headcount was reduced.
Details and exact metrics for this case are under NDA. We show the mechanics on a call.