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case #011

Insurance

+30% to processing speed
◄ BEFORE

An operator fills in every request by hand

BECAME ►

The operator confirms a ready-made breakdown

AI request processing right inside the CRM; the operator team was reduced.

An insurance company’s operators used to open every request and fill in the breakdown by hand from scratch: checking data, working out the details, and drafting the decision. Every request ate into a specialist’s time, and the queue only grew with the flow of requests.

After the rollout, AI processes requests right inside the company’s CRM: it assembles the breakdown automatically, and the operator only confirms the ready-made decision instead of building it by hand. That delivered +30% processing speed, and the operator headcount was reduced.

Details and exact metrics for this case are under NDA. We show the mechanics on a call.

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